Netiquette

Relationship building:

We build relationships through language. As a relationship develops, the style of English can change to become more informal and conversational. Recognize the style others use.

Addressing:

Remember that email isn’t private. Do not use email to discuss confidential matters.
Check the receiver’s address when replying on an e-mail.
Send group emails only when it is useful.
On www-boards you can use an alias-address, but never use the name of another person.

Subject:

Always use the subject field to indicate content and purpose.

Message:

Keep messages brief and on the point, not longer than necessary.
Be polite and professional in business emails, polite  but more informal in private e-mails. You should try to phrase positive.
Do use proper spelling and punctuation. Be clear, but not loud. Using all capital letters looks as if you are shouting. In intercultural writing be careful with joking.
Don’t use the “German umlaute”.
When you had asked for support on www-boards be so kind to thank the provider of the required help.

Attachment:

Do not attach unnecessary documents.